Return & Refund Policy
Your Satisfaction Matters to Us
At Vranito, we are dedicated to ensuring a smooth and enjoyable shopping experience. If your order doesn’t feel quite right, we’re here to support you.
Please read the policy below to understand how we handle returns, cancellations, exchanges, and refunds.
1. Overview
Vranito accepts returns and offers refunds or replacements under the following conditions:
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Your item arrives damaged or defective.
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You receive an incorrect product or something that does not match the description.
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A return request must be made within 7 days of delivery and approved by our support team before sending anything back.
2. Eligibility for Returns
To ensure your return is accepted, the following conditions must be met:
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The item must be unused, untested, and in original condition.
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All labels must be intact and the product must be returned in its original packaging.
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A receipt or order confirmation must be included.
Returns that do not meet these requirements may be rejected or may incur a small restocking fee.
3. Order Cancellation
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Orders can be cancelled within 48 hours if shipping has not begun.
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Once an order has been processed or shipped, it can no longer be cancelled — but you may still request a return following our return guidelines.
4. Customer Responsibilities
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Please ensure all personal and shipping information is correct before completing your order.
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Vranito is not responsible for delivery failures caused by incorrect customer information.
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If your order has not shipped yet, contact us immediately for corrections.
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If an error occurs on our side, we will send a replacement at no extra cost.
5. How to Request a Return
To start a return, email us at:
Include the following:
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Your order number
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A short explanation of the issue
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Clear photos of the product and packaging
Once approved, you will receive:
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A return label
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Step-by-step return instructions
⚠️ Do not ship items back without approval. Unauthorized returns will not be accepted.
6. Return Address
Approved returns must be shipped to the address provided in your return confirmation email.
Returns sent to any other address will not be processed.
7. Non-Returnable Items
For safety, hygiene, and legal reasons, the following items cannot be returned or refunded:
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Sale items
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Customized or personalized products
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Gift cards
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Intimate or hygiene-related products
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Perishable, flammable, or hazardous materials
Always review product details carefully before purchasing.
8. Damaged or Defective Items
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or incorrect:
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Contact us within 7 days
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Send clear photos of the issue
After verification, we will provide one of the following based on your preference:
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A replacement
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A refund
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Store credit
9. Exchanges
We currently do not offer direct exchanges.
If you want a different item:
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Follow the return process to send the original item back.
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Once approved, place a new order for the item you want.
10. EU Right of Withdrawal (3 Days)
If you live within the EU, you have the right to cancel or return your order within 3 days, for any reason, as long as the item is:
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Unused
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In original condition
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Covered under this policy
11. Refund Processing
Once your return is received and inspected, you will be notified about the approval.
If approved:
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Refunds will be issued to your original payment method within 10 business days.
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Your bank or card issuer may take additional time to finalize the transaction.
If 15 business days have passed after approval and you still haven’t received your refund, please contact us at:
12. Need Assistance?
For any questions about returns, cancellations, or refunds, our support team is here to help:
We’re committed to making your experience with Vranito smooth, secure, and comfortable.